CHILENA Support

Have a problem with Chilena, a question or a suggestion? Write to info@chilena.app. A person will reply as soon as possible.

To help me understand better, please include your iPhone model, iOS version and app version, and describe what happened.

How do I delete my account?

You can delete your account directly from the Profile in the app: this removes your profile, followed teams and players, notification preferences and linked devices.

I’m not receiving notifications

Check that notifications are allowed in iOS Settings under Chilena, and that the events you want are switched on in the app, under Profile, Settings and Notifications. Kick-off and line-up notifications cover the teams you follow (and the teams of the players you follow). Notifications for goals, red cards and full time are not available yet.

A match’s data is wrong or late

Scores and statistics come from an external sports data provider and may be slightly delayed or inaccurate. If you spot a mistake, write to me with the match and competition and I’ll report and check it.

How do I change the teams or players I follow?

In the Profile, under Favourites, you can add or remove teams and players (up to 5 players).

Privacy

How we handle data is explained in the Privacy Policy.